Grand Rapids State Bank is seeking a Teller to provide customers with services for a variety of routine banking transactions, including deposits, withdrawals, certificates of deposit, etc.

To perform this job successfully, the individual must be able to satisfactorily perform each essential duty listed below:

Process transactions for customers

Evaluate customer needs and process transactions accurately, promptly, and courteously
Verify all cash that is received, exchanged, or disbursed
Verify identity of all customers before providing account or balance information or disbursing cash
Maintain accurate customer records
Process night and drop off deposits
Thoroughly understand and adhere to customer service expectations
Process monetary and non-monetary transactions on customer accounts, including loans, checking and savings accounts, and certificates of deposit
Operate and balance coin machine
Seek opportunities to provide additional bank services to all customers

Develop professional and friendly relationships with customers
Initiate sales or referrals by identifying customer needs and recommending appropriate products and services
Learn bank products and services to properly direct customers to appropriate department or bank representative
Provide customers with updated information and/or brochures
Refer an average of at least six customers per month to other departments for services and products
Maintain cash drawer following bank policy

Balance drawer regularly and show all work on tape
Conduct end of day balancing of cash drawer to ensure accuracy of all transactions
Verify all cash bought from or sold to vault
Maintain adequate cash and coin supply
Investigate and resolve drawer offages
Close and balance vault at night
Perform other duties as assigned or directed by management

Balance vendor and tipping fees
Provide assistance to new tellers with questions’
Service ATMs
Provide support or assistance to other departments and/or job functions as required
Education Requirements: High school diploma or equivalent

Minimum Experience: At least two years of exceptional customer service experience in non-banking environment or one year of exceptional customer service in a banking environment

Qualified individuals may apply online by clicking the link below. Salary range is $16.00-20.00 per hour, depending upon experience.

Equal Opportunity Employer